FAQ – Frequently Asked Questions
Until now, people’s mobility behaviour has been surveyed in the form of trip diaries. Participating persons report on which trips they took, for example on a specific reference date. At the same time, attributes such as trip purpose, the mode of transport used, arrival and departure time and trip length are surveyed.
However, the recorded trips show a high level of inaccuracy. The survey is normally limited to only one day or very short periods of time.
- Learn about how the DLR MovingLab’s web portal works here!
- What do I need to be able to use the DLR MovingLab app?
- How do I know if my smartphone fulfils the technical requirements?
- What should I do if I have been selected for a survey campaign but do not have a compatible smartphone?
- Are costs incurred when using the MovingLab app?
- How do I get the DLR MovingLab app?
- What should I do if I have forgotten my password?
- How much memory space does the DLR MovingLab app require?
- How much data volume does the DLR MovingLab app require?
- Does tracking make my battery run down faster?
- What should I do if text and/or entries are not displayed in the app?
- Can I use my mobile phone as normal during the test?
- Do attachments and accessories disrupt the function of the app?
- What happens to my data?
- How long does a survey campaign last?
- What should I do if the trip stages are wrongly recognised?
- What should I do if my trips are not recorded or are incomplete?
- What should I do if more trip stages or modes of transport are being recognised than I am using?
- What should I do if fewer trip stages or modes of transport are being recognised than I am using?
- What should I do if forgot to enable tracking?
- What does the LED on the GPS logger mean?
- I have lost my GPS logger. What should I do?
- What happens to my data after I have returned the GPS logger?
- How often do I have to charge the GPS logger?
- The GPS logger can’t be switched on any more. What should I do?
- Is the GPS logger waterproof?
- How do I delete my account?